IT Portfolio Management Consulting - Norrköping Municipality

Led IT governance consulting project for Norrköping Municipality's DigIT department, analyzing their IT investment prioritization and portfolio management processes. Conducted semi-structured interviews with 6 unit managers, created organizational charts, BPMN process maps, and comprehensive problem analysis diagrams. Applied Design Thinking methodologies (Round Robin brainstorming, Affinity Diagramming) to identify challenges and develop solutions. Proposed Community Value Estimation (CVE) framework combining Analytic Hierarchy Process (AHP) and Delphi method for objective project prioritization, along with SMARC criteria for benefit realization. Delivered a 4,600-word comprehensive report with actionable recommendations for centralized portfolio management.

Improved IT project prioritization transparency for 50+ annual projects, conducted 6 stakeholder interviews across organizational units, delivered 4,600-word actionable report, and proposed framework reducing subjective decision-making by implementing structured evaluation methodology

Developed expertise in public sector IT governance challenges, learned to facilitate stakeholder workshops with Design Thinking methods, and improved skills in business process modeling (BPMN). Gained insights into balancing political pressures with technical priorities in government organizations, and learned to present complex analytical frameworks to non-technical stakeholders.